2010-08-12 21:52:36Title:Urgent Message : Free Shuttle Bus

Hi!My Family will be at the Hotel this coming Sunday morning by taking the train from Shenzhen to Guangzhou. Is there any free shuttle bus service from the Guangzhou train station to the Hotel? Where can I find the shuttle bus stop? Thank you very much.

Reply(2010-08-12 23:41:21): Dear Mr. Lee, The hotel provides free shuttle bus for guests taking the Through Trains from HK to Guangzhou, which are less than the Shenzhen Trains. Consequently, guests might have to wait for the next Through train arrived in case the Shenzhen train arrives earlier. The hotel representative will wait for guests at the exit of Trough Train on the second floor. Please kindly contact the reservation department at rsvn@whiteswanhotel.com for pick-up service. Thank you!

2010-07-29 01:01:47Title:How close to the U.S. Consulate ?

Hello, My fiancé and children are to be in the U.S. Consulate August 4th from Shenzhen and she will be arriving by train and I wanted to know if your hotel is within walking distance because her appointment is early in the morning ? Also would you know the rates for August 3rd? And would it be better to reserve on this site or to call? Thanks Andrew

Reply(2010-07-29 23:05:54): Dear Mr. Vuolo, Please be informed that the Visa Section of U.S. Consulate is now near the East train station at which most of the Shenzhen trains arrived. Hotel has shuttle buses to the East train station, and will stop at the Consulate. The easlist one is at 7:00. A taxi ride to the Consulate takes 30 minutes and costs around RMB50. It's easier to book from our web-site. But for further inquiries of room rates, it's better to contact the reservation dept. at rsvn@whiteswanhotel.com or contact them at +86 20 81886968.

2010-07-20 15:07:24Title:Inquiry about Breakfast

Hello, I'm going to stay at your hotel soon. But I cannot find the information about the breakfast on this site. How much does it cost for 1 person and is it buffet? Please let me know as soon as possible. Thank you.

Reply(2010-07-20 23:32:58): Dear Guest, The breakfast is served in the coffee shop on 1st Floor. It's buffet, and costs ￥168+15% surcharge for each. Thank you!

2010-07-18 05:55:17Title:PC Availability

Sir/Madam: If we don't have a laptop, is there a computer available for guest to use, maybe in the lobby, or for us to borrow for use in our room? Thanks.

Reply(2010-07-18 14:24:33): Dear Guest, On the second floor of the hotel, the business center provides PC for guest's convenience. If you prefer to rent a laptop, the business center also can be of assistance. Best regards,

2010-07-04 17:11:04Title:About the shuttle bus

Hi, I m going to stay in your hotel this week. Is there any shuttle bus service provided from Guangzhou East Station to your hotel? If yes, would you mind telling me more about detail, says, the exact place of shuttle bus station, the time schedule? Because this will be my first time to be Guangzhou, and I am easy to get lost....

Reply(2010-07-04 21:44:29): Dear guest, the timetable of shuttle bus from East Train Station to hotel is arranged according to the schedule of Through Train from HK station to GZ. Hotel counter is located at the exit of Through Train passenger way on the 2nd floor. Could you pls provide us your arrival details, we can arrange our hotel representative to meet you at that time. Any problems pls feel free to contact us. Thanks a lot!

2010-06-08 21:25:33Title:Guangzhou - Tourist Map

Would there be any tourist map available at the consiege?

Reply(2010-06-08 23:32:13): Dear Guests, Tourist Map can be obtained at Concierge Desk in the lobby. Also, we provide tourist information at Concierge. Best regards.

2010-06-03 03:23:31Title:Room Amenities

Can you please tell me what room amenities are available in the standard room? Is there a hair dryer in the room? THanks!

Reply(2010-06-03 12:59:54): Dear Ms. Melissa, Please be informed that including the hair dryer, our room has all the neccessary amenities that a guest would use. For further inquiry, please contact us at swan@whiteswanhotel.com or leave us your e-mail address for further contact. Thank you!

2010-04-12 08:00:01Title:Difference between Exec Suite and Jr Suite

Hi - I was wondering what the difference in room is between Jr Suite and Exec Suite. Are the rooms exactly alike or are they different sizes, etc? Thanks!

Reply(2010-04-13 07:33:29): Dear Guest, We would like to inform you that the differences between Jr. Suite and Exec. Suite are the room inventroy and benefits. The Exec. Suite surely is the more luxurious, and abundant in club benefits. For more information, please kindly provide your e-mail address or send e-mail to rsvn@whiteswanhotel.com. Best regards

2010-04-11 11:33:47Title:reserve.

I am going with CCIBC here in Brazil. We are going to the third stage of the fair of Guangdong. Which the distance of the hotel for the Fair? The Hotel has massagistas travellers? You know me say if the organization of CCIBC made the reservations for us at the Hotel ? Thank you and I await your answer.

Reply(2010-04-11 16:28:20): Dear Breno Ramos: To better assist our hotel guests to attend the trade fair,We particularly provide the following transportation services during the canton fair period: courtesy shuttle bus and ferry to and from Pazhou Complex is offered to all resident guests.Our hotel to the Fair by car need 45 minutes and by ferry need 1 hour. If you enjoy the Essence Oil Body Massage,Please make a reservation for our hotel.Tel:81886968 EXT:12,thank you!

2010-04-02 04:30:50Title:Internet Access

Is there internet access in the rooms and if so, does it cost anything?

Reply(2010-04-02 09:46:47): Dear Guest, Thanks for your support to White Swan Hotel! We do provide the internet access at each room, the charge will be RMB50/hour, RMB100/day, RMB300/week. For more information, please contact 86+20+81886968 Business Center. Thanks a lot!