2010-03-09 18:20:03Title:Ms.

Sorry to ask this question on this comment page. My family and I will stay at your hotel this weekend,and was wondering if I can take and buy train tickets at Guangzhou train station to travel to Hong Kong on the day I depart (eg. 15th March). Thank you for your assistance and look forward to receiving your response soon.

Reply(2010-03-09 22:47:02): Dear Guest, We have ticketing service in the business center on second floor. Train tickets for Hongkong are available for hotel guests. Look forward to serving you soon. Best regards

2010-02-22 09:18:01Title:Swimming pool...

When is your swimming pool season? You have no indoor pool? Are there other activity areas in the hotel for children?

Reply(2010-02-22 14:51:56): Dear guest, we have two pools in the open air, during the winter time the pool open from 7am to 11pm. And if your children are under 5years old and you come with an adoption group, you may use the Swan Playing Room on the ground floor. For more information, please call this number directly(86-20-81886968). Thanks a lot!

2010-02-17 21:01:57Title:Distance

Hi I m planning to stay in your hotel in March for 4-5 days. But I want to know the distance from your hotel to PAZHOU Fair Complex ? thanks

Reply(2010-02-18 06:44:05): Dear guest, thanks for your support to White Swan Hotel! From hotel to PaZhou fair Complex is around 40 minutes if there's no traffic jam. More information pls call 86-20-81886968. Thanks a lot!

2010-02-14 21:10:52Title:Amenities included in Junior Suite

We will be staying in a Junior Suite at the White Swan when we are there as part of our trip to adopt our baby girl. Do you have a microwave and small refrigerator in these rooms? Thanks for your help!

Reply(2010-02-15 08:28:28): Dear guest, thanks for choosing White Swan Hotel. There is a small refrigerator in each room. About the microwave, you can use it at the Deli shop on the grand floor. If there’s anything we can be of your assistant, please contact us!

2010-01-21 09:26:11Title:Internet access

Hi - I am hoping to stay at the White Swan the first two weeks in February. Could you please tell me do the rooms have internet access and if so, is there an extra charge? If there is a charge, how much is it? Thank you.

Reply(2010-01-21 11:03:34): Dear Guest, Thanks for your support to White Swan Hotel! We do provide the internet access at each room, the charge will be RMB50/hour, RMB100/day, RMB300/week. For more information, please contact 86+20+81886968 Business Center. Thanks a lot!

2010-01-17 09:26:01Title:Mr.

We also need to know if there is a microwave in the room or if there would be one available in the hotel for us to use. Thank you.

Reply(2010-01-18 15:53:36): Dear Mr. Bradd, Please check the reply in your mail box. Thank you!

2010-01-17 09:09:11Title:Mr.

We are coming to your hotel in about 2 weeks. Does the weekly internet price of 300 RMB/week provide unlimited internet access? Also, how fast is your connection and do you have wireless internet?

Reply(2010-01-18 15:53:26): Dear Mr. Bradd, Please check the reply in your mail box. Thank you!

2010-01-10 00:23:41Title:Mr.

My wife and I will be at the swan for the first time about Jan 23rd. Is there an indoor swimming pool for our son to play in?

Reply(2010-01-10 02:47:17): Dear Sir, Thank you for chosing the White Swan hotel. I'm sorry to inform you that we only have out-door swimming pools. As it's winter time, the water will be too cold for kids. If you need infos about local playable spots for your son, please kindly contact the Concierge Desk in the lobby.

2009-12-26 21:52:35Title:hotel adress

Dear sir I booked a room in your hotel on the 2ed - jan - 2010 . Can you please e-mail me your adress in chinies . I will need it for the taxi when I arrive in Guangzhou. thank you

Reply(2009-12-26 23:50:07): Dear Moaid, Thank you for your message. Please check the adress delow and your email box. 广州市沙面南街一号白天鹅宾馆。

2009-12-25 00:36:22Title:Transportation

Do you provide shuttle bus service to Hong Kong airport? Or to Guangzhou train station? do you still provide barbie doll? Thank you.

Reply(2009-12-25 08:35:51): Dear Guest, We provide shuttle bus service to Guangzhou East Station during the daytime, but not to Hong Kong Airport. For the Barbie Doll issue, please send a email to us. Our email address is swan@whiteswanhotel.com. Thank you!