2011-06-02 10:06:22Title:shuttle bus service for having lunch at tour chinese restaurant on 1/7/2011

thank you for your reply. I would like to have dim sum lunch on 1/7/2011 and I would be arriving Guangzhou east station at around 10am, please let me know if I need to reserve the shuttle and it's the service free of charge? I am travelling in a group of 7 persons from Hk. thanks.

Reply(2011-06-02 20:55:31): Dear Ms. Chan, Please kindly check your e-mail box for the reply. Thank you!

2011-06-01 20:40:37Title:FREE SHUTTLE

i would like to know if I can use your free shuttle service from Guangzhou east train station for having lunch at your chinese restaurant.thank you

Reply(2011-06-01 21:49:49): Dear Ms.Chan, please leave us your contact information, we will send you the details about shuttle bus service. Thanks a lot!

2011-05-09 01:16:29Title:wireless internet and electrical outlets

1. I have heard that there is a 50rmb charge per hour for wireless internet use - can I use it in my hotel room or is it only broadband internet in the hotel room? 2. Do I need plug adapters and transformers to charge my mobile phone and computer in the hotel room? 3. Are the breakfasts and beverages complimentary in the executive lounge for up to 2 persons if we are booking an executive suite? What might be the type of food available for continental breakfast at the executive lounge? 4. What is the size of the in room safe in the executive suite? 5. What is the charge for parking - if a friend comes to visit the hotel?

Reply(2011-05-11 16:22:06): Dear guest, we have sent all the informations to your mail, pls check your email box. Thanks a lot!

2011-03-12 12:20:23Title:Wireless Internet

Do your rooms have wireless Internet? Is Internet service free for adopting parents? Xie xie ni!

Reply(2011-03-12 16:45:29): Dear Ms. Brycie, I'm sorry that we only have broadband connection in hotel room, but not wireless. For adoption familes, the broadband connection is free. Wireless costs RMB50/hour. Thank you!

2011-01-18 06:11:09Title:Renovation schedule

Is the hotel scheduled to close for major renovations in the future? If yes, then what is the date for closing? And what is the planned reopening date? Thank you.

Reply(2011-01-18 07:56:14): Dear Sir/Madam, Please kindly contact our Public Relation Department for further details at pr@whiteswanhotel.com. Thank you for the attention.

2011-01-17 16:59:23Title:BREAK FAST INCLUDED

would like to know if book the hotel through your web site complementry breakfast is included in all room types..or have to pay extra for the breakfast...?

Reply(2011-01-17 22:37:03): Dear Sir/Madam, Please kindly contact the reservation dept. at rsvn@whiteswanhotel.com for details. They will give you a reply after receiving your inquiry, such as bookinig date, staying nights, etc. Thank you for attention.

2010-11-30 08:19:09Title:Internet for Adoptive Families

I have heard conflicting information about your in-room internet access for adoptive families. Several people have told me that there is a fee for in-room internet access, but a friend who just stayed in your hotel at the beginning of Nov 2010 told me that in-room internet access is free for adopting families. Please explain what the truth is, as we will be arriving in a few weeks. Thank you very much. We look forward to our stay.

Reply(2010-11-30 17:15:27): Dear Guest, We would like to inform you that the adoptive families will be offerred free in-room internet service during their stay. For further details, please refer to your adoptive agency. Thank you!

2010-10-20 18:00:30Title:Metro station

Dear sirs Our family will be visiting Guangzhou in December 2010 from Hong Kong. Please advise the metro name name your hotel. Thank you

Reply(2010-10-21 16:42:02): Dear Ms. Linda, Please be advised that the nearest metro station to White Swan Hotel is called HUANGSHA(黄沙) station. Look forward to serving you in the future.

2010-08-12 21:52:36Title:Urgent Message : Free Shuttle Bus

Hi!My Family will be at the Hotel this coming Sunday morning by taking the train from Shenzhen to Guangzhou. Is there any free shuttle bus service from the Guangzhou train station to the Hotel? Where can I find the shuttle bus stop? Thank you very much.

Reply(2010-08-12 23:41:21): Dear Mr. Lee, The hotel provides free shuttle bus for guests taking the Through Trains from HK to Guangzhou, which are less than the Shenzhen Trains. Consequently, guests might have to wait for the next Through train arrived in case the Shenzhen train arrives earlier. The hotel representative will wait for guests at the exit of Trough Train on the second floor. Please kindly contact the reservation department at rsvn@whiteswanhotel.com for pick-up service. Thank you!

2010-07-29 01:01:47Title:How close to the U.S. Consulate ?

Hello, My fiancé and children are to be in the U.S. Consulate August 4th from Shenzhen and she will be arriving by train and I wanted to know if your hotel is within walking distance because her appointment is early in the morning ? Also would you know the rates for August 3rd? And would it be better to reserve on this site or to call? Thanks Andrew

Reply(2010-07-29 23:05:54): Dear Mr. Vuolo, Please be informed that the Visa Section of U.S. Consulate is now near the East train station at which most of the Shenzhen trains arrived. Hotel has shuttle buses to the East train station, and will stop at the Consulate. The easlist one is at 7:00. A taxi ride to the Consulate takes 30 minutes and costs around RMB50. It's easier to book from our web-site. But for further inquiries of room rates, it's better to contact the reservation dept. at rsvn@whiteswanhotel.com or contact them at +86 20 81886968.